1-2 Day Order Fulfillment
Top Quality Crystals - Wholesale Accounts Available
Pickup or Shipping - Free Ship Over $250 (Canada/USA)
Family Owned Business - Store Now Open
Customer support

How do I sign up for a wholesale membership account?

Please follow the below steps to apply for a wholesale membership account.

1. sign up for an account on our website

2. send us an email ([email protected]) with the subject line WHOLESALE APPLICATION - in the body of the email please include:         

          a) full name (please use the name registered to the account your created on the website

          b) business name

          c) links to social media pages

          d) website (if applicable)

          e) tax ID (if applicable)

3. we will review your application. If approved, we will add all submitted information to your account. We will also automatically register you to our wholesale program. We will now email you to let you know that you application has been approved and that your account is active. All wholesale pricing will now be visible in real time. 

Can I get a discount code or a lower price please?

We do not offer discounts or lower pricing. We have spent a long time figuring out our pricing to ensure that we are offering fair values. We take a small % for our earnings, to leave the rest of the opportunities for you :) If you spend over $200, please ensure you use our one and only discount code to receive free shipping, as our thank you to you.

I don’t want my items shipped, I would rather pickup. How can I do that?

Please proceed through the checkout process, and fill in all required fields. We have an option in the shipping details area where you can select free pickup.

I just placed my order for pickup. Is it ready yet/Can I get it now?

We completely understand how excited you are to get your order - and so are the rest of our customers. We try to complete orders in the order we receive them, so that everyone is getting their orders in the fastest timeframe we can offer. Please understand that we are a busy family; we also receive a high volume of orders and messages a day, and could have 20+ customers we are working with, on average, at any given time. We will email you when your order is ready for pickup, and we promise to do this in the fastest timeframe that we can.

When will my order be shipped/ready for pickup?

We complete all orders every evening when our son is sleeping. Any orders placed before 7pm will be shipped/ready for pickup the next day. Any orders placed after 7pm will be the following day.

For example: an order placed on Thursday at 12noon is ready for Friday.

an order placed on Thursday at 11:30pm is ready for Saturday.

If you have an emergency order (i.e., you have to complete a bracelet order that day and you are 1 bead short), feel free to message us.

Our course, if we can complete your order sooner, we 100% will! This will be at our discretion, and will depend on the amount of work we have to complete that day. We will still notify you as soon as your order is completed.

What are your store hours?

We are not a store. We are a home-based business. We do 99% of our business online. We are extremely accommodating with our pick-up times - we will email you once your order is ready for pickup - at that point we can make arrangements for pickup. Please wait for this email and wait for confirmation from us before coming to pick up your order.

I’m going to be in Woodstock/I’m outside right now. Can I come in to shop?

Please understand that the safety of our family with COVID-19 is a top priority. We are not allowing shoppers into our home at this time. Our workshop is not customer friendly, as everything is not set-up on display for viewing. We have everything wrapped, packaged and organized for safety until we receive an order.

How can I hand-select my items if I can’t see them?

Please trust the process. Our intuition is amazing, and we select the perfect piece for the client with high success rate. If hand-selection is extremely important to you, please join us on Instagram, where we offer live sales, and you have the ability to see and select your own crystals.

Can I book an appointment to see your stuff?

Please note, our appointments involve outdoor setups. We are no longer offering appointments for the due to covid-19 restrictions. This will start back up as soon as we can. Our business has also grown tremendously since we began, and it is not possible for us to set up our entire stock of products for viewing. Thank you for your understanding.

Where do you source your products?

All of our products have been sourced ethically. The majority of our products come from Brazil. We also source from Madagascar, Morocco, India and Pakistan. We have done extensive research of our suppliers, and asked many questions prior to purchasing. We are using suppliers that: do not force their employees to work in unsafe conditions, pay their employees a fair wage, and are conscious of the environment in their practices. We understand that sourcing is important to everyone, which is why we have taken the extra steps to know exactly where our products are coming from.

What is your cancellation policy?

A cancellation request must be submitted within 4 hours of ordering, otherwise we do not offer cancellations. Cancellations are subject to a 10% non-refundable re-stocking fee (10% of your order total -grand total - will not be refunded). Thank you for understanding.

What is your return policy?

Returns are a very rare request for us - however in the event you would like to complete a return - here are our return policies:

-return request must be initiated within 5 days of receipt of products

- return the item in its original condition (buyer to arrange and cover return - either via delivery or shipping) -- we would require that your order number and purchase information be included with the refund item.

- refund would be only be sent after receipt of the product back (item + tax only) — returned item will be subject to a 10% restocking fee, meaning that 10% of the total product cost will not be included in your refund.

- if shipping was paid for on the original order, it is not subject to refund.

- if the order qualified for free shipping and the return/refund would bring the total of the order down below the $200 minimum qualifications, the original shipping COST (the amount we spent to ship) will be taken from the item total first, and then the remaining amount would be refunded -- for example, if the order total is $200 and the item for refund is $15+tax, the order without that item is only $185 and would not have qualified for free shipping).

If you have any questions about our return policy, feel free to reach out and ask us at any time.

What is your exchange policy?

Returns/Exchanges are a very rare request for us - however in the event you would like to complete an exchange - here are our exchange policies:

- request must be initiated within 5 days of receipt of products

- return the item in its original condition (buyer to arrange and cover return - either via delivery or shipping) -- we would require that your order number and purchase information be included with the refund item.

- exchanged items will only be provided after the receipt and inspection of the original products - Buyer is to cover shipment of the exchanged products.

- if shipping was paid for on the original order, it is not subject to refund.

My item arrived damaged - what is the procedure?

You must notify us within 24 hours of receipt of item regarding the damage - include a picture. If it is beyond the 24 hours, there is no way for us to know if the damage occurred during shipping or after the item was received.

1 Wholesale Memberships
1.1 How do I sign up for a wholesale membership account?

Please follow the below steps to apply for a wholesale membership account.

1. sign up for an account on our website

2. send us an email ([email protected]) with the subject line WHOLESALE APPLICATION - in the body of the email please include:          a) full name (please use the name registered to the account your created on the website

          b) business name

          c) links to social media pages

          d) website (if applicable)

          e) tax ID (if applicable)

3. we will review your application. If approved, we will add all submitted information to your account. We will also automatically register you to our wholesale program. We will now email you to let you know that you application has been approved and that your account is active. All wholesale pricing will now be visible in real time. 

2 Pickups
2.1 I don’t want my items shipped, I would rather pickup. How can I do that?

Please proceed through the checkout process, and fill in all required fields. We have an option in the shipping details area where you can select free pickup.

2.2 I just placed my order for pickup. Is it ready yet/Can I get it now?

We completely understand how excited you are to get your order - and so are the rest of our customers. We try to complete orders in the order we receive them, so that everyone is getting their orders in the fastest timeframe we can offer. Please understand that we are a busy family; we also receive a high volume of orders and messages a day, and could have 20+ customers we are working with, on average, at any given time. We will email you when your order is ready for pickup, and we promise to do this in the fastest timeframe that we can.

2.3 When will my order be shipped/ready for pickup?

We complete all orders every evening when our son is sleeping. Any orders placed before 7pm will be shipped/ready for pickup the next day. Any orders placed after 7pm will be the following day.

For example: an order placed on Thursday at 12noon is ready for Friday.

an order placed on Thursday at 11:30pm is ready for Saturday.

If you have an emergency order (i.e., you have to complete a bracelet order that day and you are 1 bead short), feel free to message us.

Our course, if we can complete your order sooner, we 100% will! This will be at our discretion, and will depend on the amount of work we have to complete that day. We will still notify you as soon as your order is completed.

3 Shipping
3.1 When will my order be shipped/ready for pickup?

We complete all orders every evening when our son is sleeping. Any orders placed before 7pm will be shipped/ready for pickup the next day. Any orders placed after 7pm will be the following day.

For example: an order placed on Thursday at 12noon is ready for Friday.

an order placed on Thursday at 11:30pm is ready for Saturday.

If you have an emergency order (i.e., you have to complete a bracelet order that day and you are 1 bead short), feel free to message us.

Our course, if we can complete your order sooner, we 100% will! This will be at our discretion, and will depend on the amount of work we have to complete that day. We will still notify you as soon as your order is completed.

3.2 My item arrived damaged - what is the procedure?

You must notify us within 24 hours of receipt of item regarding the damage - include a picture. If it is beyond the 24 hours, there is no way for us to know if the damage occurred during shipping or after the item was received.

4 Daily Operations
4.1 What are your store hours?

We are not a store. We are a home-based business. We do 99% of our business online. We are extremely accommodating with our pick-up times - we will email you once your order is ready for pickup - at that point we can make arrangements for pickup. Please wait for this email and wait for confirmation from us before coming to pick up your order.

4.2 I’m going to be in Woodstock/I’m outside right now. Can I come in to shop?

Please understand that the safety of our family with COVID-19 is a top priority. We are not allowing shoppers into our home at this time. Our workshop is not customer friendly, as everything is not set-up on display for viewing. We have everything wrapped, packaged and organized for safety until we receive an order.

4.3 How can I hand-select my items if I can’t see them?

Please trust the process. Our intuition is amazing, and we select the perfect piece for the client with high success rate. If hand-selection is extremely important to you, please join us on Instagram, where we offer live sales, and you have the ability to see and select your own crystals.

4.4 Can I book an appointment to see your stuff?

Please note, our appointments involve outdoor setups. We are no longer offering appointments for the due to covid-19 restrictions. This will start back up as soon as we can. Our business has also grown tremendously since we began, and it is not possible for us to set up our entire stock of products for viewing. Thank you for your understanding.

5 Cancellations/Returns
5.1 What is your cancellation policy?

A cancellation request must be submitted within 4 hours of ordering, otherwise we do not offer cancellations. Cancellations are subject to a 10% non-refundable re-stocking fee (10% of your order total -grand total - will not be refunded). Thank you for understanding.

5.2 What is your return policy?

Returns are a very rare request for us - however in the event you would like to complete a return - here are our return policies:

-return request must be initiated within 5 days of receipt of products

- return the item in its original condition (buyer to arrange and cover return - either via delivery or shipping) -- we would require that your order number and purchase information be included with the refund item.

- refund would be only be sent after receipt of the product back (item + tax only) — returned item will be subject to a 10% restocking fee, meaning that 10% of the total product cost will not be included in your refund.

- if shipping was paid for on the original order, it is not subject to refund.

- if the order qualified for free shipping and the return/refund would bring the total of the order down below the $200 minimum qualifications, the original shipping COST (the amount we spent to ship) will be taken from the item total first, and then the remaining amount would be refunded -- for example, if the order total is $200 and the item for refund is $15+tax, the order without that item is only $185 and would not have qualified for free shipping).

If you have any questions about our return policy, feel free to reach out and ask us at any time.

Please accept cookies to help us improve this website Is this OK? Yes No More on cookies »